In which location are your garments produced?

Every piece of clothing from our collection is meticulously handcrafted by skilled artisans in our workshops our workshops located in Pakistan. We diligently monitor the production process to guarantee a fair and secure environment for our artisans while upholding the strictest quality and sustainability standards.

Do you ship worldwide?

We currently sell products in the United Kingdom. Now we do not offer worldwide shipping.

How long will it take to ship my order?

Handling Time: 1-2 business days (Monday to Friday)

Transit Time: 2 to 4 business days

What are your shipping rates?

Free Shipping on all order in UK

When do preorders ship?

Preorders ship out to you within 7 to 14 days after the order has been placed.

If I order a preorder item and an in stock item, how will they be sent?

When an order contains both a preorder and an in-stock item, we bundle them together for shipment once the preorder item becomes available. This process not only saves you shipping costs but also lessens our environmental impact by combining deliveries. Should you urgently require the in-stock item, it would be advisable to place it as a separate order.

What are preorders?

A preorder item refers to a product that we have yet to receive in our inventory. As a boutique brand, preorders help us assess customer demand, thereby preventing excessive production and unnecessary waste.

How do I know if an item is preorder?

Determining if an item is available for preorder is simple. On the product page, we clearly indicate whether a product is in stock and ready for immediate purchase, or if it is exclusively available as a preorder item.

Can I return my purchase?

Yes, you have the option to return your purchase within 14 days of receiving your package. Please refer to our ‘Returns’ page for more information.

What are my refund options?

You can return your purchase for a refund onto the original payment method, or you can exchange your item for an item of the same value.

What if one of my items is damaged or defective?

If you’ve received a damaged or defective item, send us an email at hello@bellakate.co.uk with your order number and a photo of the damaged item - we will be happy to assist you.